Special Carrier Class Telecom Skills

 

 

Education/Training

 

 

Languages

 

Fluent in written/oral English, Filipino written/oral and working level Spanish (Mexican), & Chinese

 

Recent Nortel Networks' Telecom Professional Experience

 

GSS, Network Operational Management Support NOC/NMC (Lisbon, Portugal)

August 2002 - November 2002

 

With in-depth working knowledge of:

Customer off-site support prime for the GSM software loads with OniWay Telecom;

Managing timely resolution of end-to-end problems coming from customers UMTS trials;

Providing in depth analysis of technical problems on GSM and UMTS products using advanced S/W tools and providing solutions

Managing progress of fault diagnosis and solutions via CSR process;

Providing customers and relevant internal Nortel entities with detailed analysis and action plan for significant service affecting issues;

Interfacing customers, local project teams and NSS/CS teams

To administrate, operate, maintain, assure high availability and optimizing the network elements and services;

To collect, analyze and organize information to make possible the elaboration of SLO (Service Level Objective) report for the department;

To evaluate and analyze equipment or services that get better performance of the tasks under its responsibility;

Inter-working among Customer Service, Planning, Audit, QoS, external suppliers and other operators;

To manage and co-ordinate Acceptance Procedures within ONI WAY and external suppliers;

To represent ONI WAY on all meetings and relation with suppliers;

Supervise the implementation or upgrades of new NE and/or services;

Supervision and definition of acceptance tests for new services;

To assure emergency plan functionality on BBSTP (Broadband STP), NSM (Network Server Management), CIPC (DCE Server), EC (Echo Cancellers), OMC-S (Operational Management Center for Switching).

 

Global Service Support, /GSM NSS/TAS/ETAS Taiwan

February 2002 - August 2002

 

With in-depth working knowledge of:

Customer off-site support prime for the GSM software loads with CHT/LDM Chungwa Telecom;

Managing progress of fault diagnosis and solutions via CSR process;

Providing customers and relevant internal Nortel entities with detailed analysis and action plan for significant service affecting issues;

Interfacing customers, local project teams and NSS/ETAS teams;

Providing expertise to the TAS team on GSM and UMTS products and TAS processes to enhance Regional TAS/ETAS support based on feedback from customers;

Providing contributions to TAS training plans and captive office support;

 

Other Relevant Nortel Networks' Telecom Work Experience

 

GSS, Global Product Support (Taiwan) for Chunghwa Telecom

June 1999-Feb. 2002

 

Member of a team responsible for the introduction and support of the DMS GSM Installation and Commissioning networks in customers premises in order to establish a leading position of Nortel Networks in the 3G wireless market.

Customer off-site support prime for the GSM software loads with CHT/LDM Chungwa Telecom.

Providing customers and relevant internal Nortel entities with detailed analysis and action plan for significant service affecting issues.

Interfacing customers, local project teams and NSS/ETAS teams.

 

GSS, Global Product Implementation (Saint Johns, Newfounland) )

January 1999 - June 1999

 

Working with SAE engineers rolling out of Sonet RSC in entire Newfoundland community Coordinating all the activities related to product implementation, manufacturing, shipping, installation and customer;

Generating in-service implementation plans, summaries, and problem reports.

VO-GSS, Global Product Implementation (Singapore )

August 1998 - Dec 1998

 

Managing Initial installations with Joint Venture customer Motorola/Singstar communication

Customer off-site support prime for the GSM software loads with Motorola/Singstar

Managing timely resolution of end-to-end problems coming from customers' UMTS trials

Managing progress of fault diagnosis and solutions via CSR process

Providing customers and relevant internal Nortel entities with detailed analysis and action plan for significant service affecting issues

Interfacing customers, local project teams and NSS/ETAS teams

Performing varied engineering and associated assignments requiring a thorough knowledge of a specific field of engineering, and general familiarity within a broad field of computer engineering;

Ability to support the VO/GPS team on systems test cases within the customer approval.

 

 

GSS, Global product support (Tokyo, Japan)

January 1998 - August 1998

 

Member of a team responsible for the introduction and support of the DMS GSM networks in customers' premises in order to establish a leading position of Nortel Networks in the 3G wireless market

Customer off-site support prime for the GSM software loads with NTT/KDD TELECOM

Managing timely resolution of end-to-end problems coming from customers' UMTS trials

Providing in depth analysis of technical problems on GSM and UMTS products using advanced S/W tools and providing solutions

Managing progress of fault diagnosis and solutions via CSR process

Providing customers and relevant internal Nortel entities with detailed analysis and action plan for significant service affecting issues

Interfacing customers, local project teams and NSS/ETAS teams

Providing expertise to the TAS team on GSM and UMTS products and TAS processes to enhance Regional TAS/ETAS support based on feedback from customers

Providing contributions to TAS training plans and captive office support

Providing first level support to on-site customer personnel;

Managing and coordinating VO activities (PM loading, ONPs, VO testing);

CSR opening/tracking/investigating and coordinating patch application;

Providing VO feature test results and BCS performance assessment;

Developing Site Management plans;

Training new team members.

 

POST-SALES ENGINEER /PRODUCT SALE SUPPORT GROUP (MANILA, Philippines)

1995 - 1998

 

SALES ENGINEER (RICHARDSON, TEXAS)

1990 - 1995